SIA “ALDI” | www.saluts.lv

This document explains how personal data is processed and how products are reserved, purchased, collected and returned. A withdrawal form for distance purchases is included at the end.

Version: 26 September 2026

Privacy policy

Your trust and the protection of your personal data matter to us. This privacy policy explains how we process personal data when you visit www.saluts.lv, reserve or purchase products, request services or contact us.

1. Who processes your personal data

The personal data controller is SIA “ALDI”.
Registration No. 47403004751
VAT registration No. LV47403004751
Registered address: “Jaunrubeņi”, Ciemupe, Ogresgals parish, Ogre municipality, LV-5001
Website: www.saluts.lv
Email: info@saluts.lv
Phone: +371 22009979, +371 29331999

For questions about the processing of your personal data or exercising your rights, contact us at info@saluts.lv.

2. What personal data we process

Depending on the service you use, we may process:

  • your first name, last name, phone number and email address;
  • information about reserved and purchased products, your chosen collection time and order fulfilment;
  • information needed to prepare invoices and record payments;
  • information in your customer account, if you create one;
  • your questions, requests and correspondence with us;
  • technical data needed for the operation and security of the website, such as your IP address and access log entries;
  • information about your consent and communication preferences.

When purchasing products subject to age or other purchasing restrictions, you may need to present an identity document or proof of the relevant authorisation. Presenting a document for verification does not, in itself, mean that a copy is retained.

We mainly receive data from you. We may also receive payment completion information from the payment service provider.

3. Why we process personal data

We use personal data for specific purposes:

  • Providing reservations, purchases and services — to process your request, communicate about product availability, prepare your order and fulfil our agreement. The legal basis is entering into and performing a contract, or taking steps at your request before entering into a contract.
  • Complying with legal requirements — for accounting, retaining transaction documents and checking purchasing restrictions. The legal basis is compliance with a legal obligation.
  • Customer support and protecting our rights — to resolve questions, complaints and disputes. Depending on the circumstances, the legal basis is performance of a contract, a legal obligation or our legitimate interest in protecting our rights.
  • Website security — to prevent technical faults, misuse and fraud. The legal basis is our legitimate interest in providing a secure service.
  • Sending news and offers, if this option is available and you have consented to it. You may withdraw your consent at any time.
  • Visitor analytics and advertising tools, if used — only with consent where consent is required.

Simply visiting the website does not constitute consent to receive advertising or to all forms of personal data processing.

If you do not provide data needed to fulfil an order, we may be unable to reserve a product, complete a purchase or contact you about fulfilment. Consent to advertising is not a condition of purchase.

4. Who may have access to data

Authorised employees and service providers may have access to personal data to the extent necessary. These may include website maintenance providers, IT and email service providers, accounting service providers, banks and payment processors.

We disclose data to public authorities where there is a lawful basis. We do not sell data.

We impose appropriate confidentiality and data protection requirements on service providers processing data on our behalf.

If using a particular service involves transferring data outside the European Economic Area, the transfer must be based on an applicable European Commission adequacy decision or another lawful data protection mechanism. Information about the specific recipients, countries and safeguards must be provided before that processing begins.

5. How long we retain data

We determine retention periods according to the purpose of processing and applicable requirements:

  • reservation data — until the reservation is fulfilled or cancelled, retaining only information needed to handle a specific claim or comply with a legal obligation for longer;
  • purchase and contract fulfilment data — during performance of the contract and for the applicable limitation period for claims;
  • invoices and other accounting source documents — for the period required by law, usually at least five years;
  • customer correspondence — until the matter is resolved; correspondence relating to a transaction or dispute is also retained for as long as necessary to defend the relevant claim;
  • contact details used for newsletters — until consent is withdrawn or the relevant communications cease.

If longer retention is needed because of a specific dispute or legal obligation, we retain only the information needed for that purpose. Once the basis for retention ends, we delete or irreversibly anonymise the data.

6. Cookies

Cookies are small files that a website saves on your device.

Cookies necessary for website operation may be used, for example, to maintain the shopping cart, sign-in and your preferences. Analytics and advertising cookies that require consent must remain inactive until you make your choice.

Consent must be voluntary and as easy to withdraw as it is to give. Rejecting optional cookies must not prevent use of the website's basic functions.

The names, providers, purposes and lifetimes of specific cookies, and how to change your choices, must be stated in the website's cookie policy and settings.

7. Your rights

Where provided for by law, you have the right to:

  • receive information about the processing of your data and a copy of your data;
  • request correction of inaccurate data;
  • request erasure of data or restriction of processing;
  • object to processing based on legitimate interests;
  • receive portable data where the conditions for data portability are met;
  • withdraw consent without affecting the lawfulness of processing carried out before withdrawal;
  • lodge a complaint with the Data State Inspectorate: www.dvi.gov.lv.

Send your request to info@saluts.lv. If there are reasonable doubts about the requester's identity, we may ask for additional information needed to verify it.

We respond without undue delay, usually within one month. If an extension is necessary for reasons provided for by law, we will inform you of the extension and its reasons.

8. Changes to this policy

We may update the privacy policy when our services, data processing or legal requirements change. We publish the current version and its date at www.saluts.lv. Where new processing requires consent, updating the policy does not replace that consent.

Terms of product reservation and purchase

1. Information about the seller

The seller on www.saluts.lv is SIA “ALDI”, registration No. 47403004751, VAT registration No. LV47403004751.

Registered and store address: “Jaunrubeņi”, Ciemupe, Ogresgals parish, Ogre municipality, LV-5001.
Email: info@saluts.lv.
Phone: +371 22009979, +371 29331999.

These terms govern product reservations, purchases, collection and the handling of complaints. Specific consumer rights apply to individuals purchasing outside their business or professional activities.

2. Reserving products

You can request a product reservation at www.saluts.lv or by contacting us.

To process your reservation, provide your correct first name, last name, phone number, email address and preferred collection time. If you require a company invoice, also provide the details needed to prepare it.

After receiving your request, we check availability and send confirmation of the reserved products, price, collection location and reservation deadline. An automatic acknowledgement of your request does not yet confirm product availability.

If a particular product is unavailable, we offer a different collection time or an alternative product. Substitution is possible only with your consent.

3. Reservations and concluding a purchase

A non-binding reservation alone does not oblige you to purchase the product. In that case, we conclude the purchase contract at the store when you decide to buy.

If a binding purchase contract for a particular order is concluded remotely, the rules for distance contracts and the relevant consumer rights apply. Collecting or paying for the product at the store does not, in itself, remove those rights.

4. Prices and payment

Prices are stated in euros and include applicable taxes. The price stated in the reservation confirmation applies throughout its validity, including the full December reservation period specified in these terms.

We inform you of available payment methods and any additional costs before the purchase is concluded. Additional charges apply only with the buyer's consent.

If we discover an error in a price or product description before confirming a reservation, we provide the correct information and let you decide whether to proceed. We do not unilaterally increase the price of a contract already concluded.

We provide a document confirming the purchase transaction.

5. Product collection and delivery restrictions

Fireworks purchased or reserved at www.saluts.lv can only be collected in person from our store: “Jaunrubeņi”, Ciemupe, Ogresgals parish, Ogre municipality, LV-5001.

We do not deliver fireworks to homes, workplaces, parcel lockers or other addresses specified by the buyer.

Latvian legislation prohibits the delivery and sale of fireworks and theatrical pyrotechnics offered online outside the specially equipped sales premises specified in the licence.

Before travelling to the store, please wait for our confirmation that your order is ready for collection. When collecting fireworks, the purchasing restrictions for the relevant product must be observed, and an identity document must be presented at the seller's request.

Products purchased or reserved in December can be collected during store opening hours up to and including 31 December of that year, unless another collection deadline has been agreed separately with the buyer. For example, a product purchased on 10 December can be collected until 31 December, after confirmation that the order is ready. Collection on the day of purchase is not required.

We state the collection deadline and holiday opening hours in the order confirmation. If the store is closed on 31 December, we agree in advance with the buyer on collection before the end of the year or another acceptable date. If you cannot attend by the deadline, please contact us in good time.

At other times of year, we state the collection deadline in the order or reservation confirmation. Collection or delivery options, costs and times for other products are stated in the relevant offer before purchase.

When collecting your order, please check the quantity, conformity and visible condition of the products. Inform a member of staff immediately of any discrepancies you notice. This request does not restrict your right to make a claim about product defects later.

6. Age and other purchasing restrictions

We supply products only to people entitled to purchase them:

  • F1 category fireworks — from age 14;
  • F2 and F3 category fireworks, and T1 and P1 category products — from age 18;
  • professional category products — only to people holding the rights required by law.

Additional restrictions and certificate checks apply to certain products, including some firecrackers.

At the seller's request, you must present an identity document and, where necessary, proof of the relevant authorisation. We do not supply the product if eligibility to purchase cannot be verified or selling to that person is prohibited.

7. Changing or cancelling a reservation

You can cancel a non-binding reservation free of charge before concluding the purchase by emailing info@saluts.lv or calling us.

If you cannot attend by the collection deadline, contact us about extending it. For reservations made in December, we observe the deadline of 31 December in section 5, unless another deadline has been agreed separately with the buyer.

After the collection deadline, we may cancel a non-binding, unpaid reservation if no other agreement has been reached.

Failure to collect a paid order by the deadline does not, in itself, cancel the purchase or mean that the payment is forfeited. In that case, we contact the buyer to agree on further fulfilment or termination of the contract in accordance with applicable law.

Cancellation of a binding purchase or service contract is subject to that contract's terms and rights provided by law. The collection deadline does not restrict the consumer's statutory right of withdrawal; for a distance purchase, the withdrawal period for products starts on receipt of the product.

8. Returning products

In-store purchases. Returning a product of satisfactory quality solely because the buyer has changed their mind is possible by separate agreement. This does not restrict rights relating to a defective product or one that does not conform to the contract.

Distance purchases. If the purchase contract was concluded remotely, the consumer may exercise the 14-day right of withdrawal from receipt of the product, unless a statutory exception applies to that purchase.

To withdraw from a purchase, send an unambiguous notice within the deadline to info@saluts.lv or our registered address. You do not need to give a reason. You may use the form included at the end of these terms, but it is not compulsory.

The product must be returned no later than 14 days after giving notice of withdrawal. Please agree safe arrangements for returning fireworks with us in good time; they must not be sent through a parcel locker or a carrier that does not accept such products. Agreeing these arrangements is not a prerequisite for giving timely notice of withdrawal.

The consumer bears the direct return costs only if informed of this obligation and the necessary amount of those costs before the contract was concluded.

We refund payments received, including applicable standard delivery costs, within 14 days of receiving the withdrawal notice. We may withhold the refund until we receive the product or evidence of its return, whichever is earlier, unless we have offered to collect it ourselves.

We use the original payment method for the refund unless another method has been agreed that incurs no additional costs for the buyer.

The buyer is responsible for diminished value caused by handling the product beyond what is necessary to establish its characteristics. Absence of the original packaging does not, in itself, remove the right of withdrawal.

9. Product defects and complaints

If a product is damaged, does not match the order or raises safety concerns, stop using it and contact us. Do not attempt to dismantle or repair a pyrotechnic product yourself.

The consumer may make a claim about a product's lack of conformity within two years of receipt, informing the seller within two months of discovering it.

Send complaints to info@saluts.lv, stating the purchase details, a description of the problem and your preferred solution. Include proof of purchase and photographs if they can be obtained safely.

Depending on the circumstances and statutory conditions, we provide a remedy free of charge or replace the product, or, where provided for, reduce the price or issue a refund.

We provide a written response within 15 working days. If objective reasons mean that preparing a response takes longer, we inform you, stating the reasons and expected timeframe.

10. Safe use

Before using fireworks, read the labelling and instructions. Observe the manufacturer's storage, transport and usage requirements, safety distances and applicable local restrictions.

Improper use or storage may create a hazard and affect assessment of a claim if it caused the damage. It does not release the seller from liability for non-conformity for which the seller is responsible by law.

11. Firework display services

The scope, price, location, date, payment arrangements and necessary approvals for a firework display are set out in a separate written offer or contract.

We agree postponement and cancellation terms before concluding the contract. Any cancellation fee must be proportionate and justified. These terms do not restrict applicable consumer rights.

If the service cannot be provided safely or lawfully, we inform the customer and agree on a possible solution in accordance with the contract and the law.

12. Disputes and changes to these terms

We first invite you to resolve any concerns by contacting us at info@saluts.lv.

If no agreement is reached, the consumer may contact the Consumer Rights Protection Centre — www.ptac.gov.lv —, the relevant out-of-court dispute resolution body or a court.

The laws of the Republic of Latvia apply to these terms, without prejudice to any mandatory consumer protection.

We publish changes to these terms at www.saluts.lv. A contract already concluded is governed by the terms in force when it was concluded, unless the parties lawfully agree otherwise.

Legal framework and useful links

Personal data protection

  • General Data Protection Regulation
  • Data State Inspectorate — data subject rights
  • Data State Inspectorate — cookie policy
  • Accounting Law

Pyrotechnics and consumer rights

  • Law on the Circulation of Pyrotechnic Articles
  • Regulations on Distance Contracts
  • Consumer Rights Protection Law
  • Consumer Rights Protection Centre — right of withdrawal
  • Consumer Rights Protection Centre — individual consumer disputes

Withdrawal form for distance purchases

Complete and submit this form only if you wish to withdraw from a distance contract. You may also submit another unambiguous notice of withdrawal.

To: SIA “ALDI”
“Jaunrubeņi”, Ciemupe, Ogresgals parish, Ogre municipality, LV-5001
Email: info@saluts.lv

I hereby give notice that I wish to exercise my right of withdrawal from the purchase of the following product:

  • Product name
  • Order or purchase number (if known)
  • Order date
  • Date of receipt
  • Buyer's first and last name
  • Buyer's address
  • Date
  • Signature (only when submitting on paper)

SIA “ALDI” | www.saluts.lv